![]() Updates to installation in Standard and Evaluation modes You can configure incoming email using EWS with OAuth.įor more information, see To configure an incoming email mailbox. You can use the Track-It! Mobile App outside the network of your organization.įor more information, see Overview of the Track-It! Mobile App.Īdded support for email configuration using EWS with OAuth You can use Track-It! Mobile with Android 10 and iOS 13. Priority hierarchy is applicable to tickets created from Self Service.įor more information, see Defining priority hierarchy. Support specialist workflow is added for Self Service.įor more information, see Configuring support specialists.Īpply priority hierarchy in Self Service tickets You can use Pass-through Authentication to log in to the Track-It! application using your Microsoft Windows credentials.įor more information, see To login using Pass-through Authentication (2020 Release 02). Support added for Pass-through Authentication ![]() The data migration process is updated.įor more information, see the Upgrading from Track-It! 11.4 to Track-It! 2020 section. The Migration Tool is updated with new features and functions. Updates to Data Migration Tool and the data migration process
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